AuditTrack is a secure, cloud-based audit log storage solution provided by Maintel. It enables automatic export and archiving of audit logs and metadata from supported platforms like Genesys Cloud, ensuring regulatory compliance and long-term data retention.
AuditTrack currently supports Genesys Cloud. Additional integrations with other platforms are on the roadmap.
AuditTrack prioritises security with:
Yes, AuditTrack is designed to support compliance with GDPR and wider regulatory requirements. GDPR-related data deletion requests can be submitted via Maintel's support process.
Yes, the AuditTrack user interface allows you to search audit logs by:
Audit event details can be viewed directly in the interface. Export functions are planned for future releases.
Storage capacity is capped according to your selected package. If your storage usage exceeds the cap, you will move into the next pricing bracket as defined in your subscription agreement. Alerts and monitoring are in place to notify of capacity thresholds.
AuditTrack is offered as a subscription service on a Per User Per Month (PUPM) basis. Please contact Maintel for details of available packages and bespoke configurations.
To request deletion of audit data, contact Maintel support. A formal process will be followed, working with your organisation's representatives to confirm the request and obtain necessary authorisations.
Maintel provides support for AuditTrack through our standard helpdesk:
For more details about AuditTrack, pricing, or to discuss your specific requirements, please contact your Maintel account manager or email info@maintel.co.uk.