AuditTrack

What is AuditTrack?

AuditTrack, powered by the Maintel Application Platform (MAP), provides secure, long-term storage for audit logs and metadata from cloud-based contact centre platforms such as Genesys Cloud. It helps customers meet regulatory and governance requirements and retain valuable audit data for compliance and investigation purposes.

Key Features and Benefits

• Compliant, long-term audit log storage
• Search and filter functionality across archived audit events
• Retention of audit data beyond vendor-imposed time limits
• Secure AWS-based storage with encryption at rest and in transit
• Role-based access and Single Sign-On (SSO) via Microsoft Entra
• Ongoing platform monitoring and alerting

How AuditTrack Works

AuditTrack integrates with contact centre platforms to automatically export and archive audit logs and associated metadata into a secure AWS S3 environment. The solution includes:

• Authentication and Authorisation Module
• Secrets Management
• Genesys API Integration
• Audit Log Retrieval API
• Searchable User Interface built on React

Security and Compliance

AuditTrack is designed with security at its core:

• Encryption at rest using AWS S3 Managed Keys (SSE-S3)
• Encryption in transit using HTTPS (TLS 1.3)
• Audit logging of user access and actions
• GDPR-compliant data deletion process via Maintel support tickets
• Penetration testing options available

Supported Platforms

Currently supported: Genesys Cloud
Further integrations are on the roadmap.

Accessing and Using the AuditTrack UI

The AuditTrack User Interface allows you to:

• Log in securely with your corporate SSO credentials
• Search audit logs by date, user, service, and action
• View audit event details directly in the interface
• Export audit data (roadmap feature)
• Manage admin users and roles (roadmap feature)

Pricing and Packages Overview

AuditTrack is available as a subscription service with Per User Per Month (PUPM) pricing. Please contact Maintel for details of available packages and bespoke configurations.

Getting Support

Support is provided as part of Maintel's managed service:

• Supported hours: 08:00 - 18:00 (Business Days)
• Response times vary by priority level (Critical: 30 mins, Major: 60 mins, Minor: 4 hours)
• Contact Maintel Support: info@maintel.co.uk or call 0344 871 1122